The Control Centre Solution is designed to equip the monitoring and recovery
teams with the most sophisticated system providing all the tools necessary to
effect a successful recovery. The architecture of the system enables the monitoring
and recovery centres to be separated and still provide full and secure access to
the vehicles to allow real up to the second monitoring whilst a hijack is in progress.
The Control Centre staff consists of well trained and experienced Control Centre
Operators, Dedicated Supervisors and Top Class Management. All the Control
Centre Staff are available to CellStop customers on a 24/7 basis in case of any
The Control Centre will monitor the following Alarms:
Battery Disconnect Alarm
Immediate notification is communicated on the disconnection of the main battery
of the vehicle.
An alarm is sent immediately once the panic button in the vehicle is pressed.
A hijack alarm can be sent from any cell phone to the vehicle, by sending an
SMS - hijack,pin and the Control Centre will receive the alarm.
When any of the above alarms are received, the Control Centre will validate such
alarm and respond simultaneously. All the alarms are considered to be an
emergency and are dealt with accordingly.
VEHICLE IMMOBILISATION WHEN STATIONARY
The vehicle can be immobilised when stationary to prevent uanauthorised use or theft of vehicle.
The Control Centre in conjunction with the Technical department of CellStop will
also monitor the following:
Heart Beat - Unit Health Check
The unit reports into the Control Centre daily to confirm its functionality. The
server raises an alarm if the unit does not report in at its designated time. Should
this happen the Technical Department will be informed so as to deal with the
The highly qualified and experienced Recovery field agents and recovery response
teams are available 24/7 to attend to any emergency within the borders of South
Africa. Air Support is available in major cities throughout South Africa. Senior
Management with exemplary testimonies are accountable for the Recoveries and
Live Tracking of Vehicles
The map (bottom right) shows a live track of a vehicle being recovered.
The arrows in the circles indicate the direction of travel. The red dot indicates
the panic alarm.