Privacy Policy for Cellstop Namibia

At  Cellstop Vehicle tracking Namibia (Pty) Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application(s) and services (“Services”), in accordance with applicable laws and Google Play Store requirements.

1. Information We Collect

We may collect and process the following types of personal and usage data:

a) Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Vehicle Information (e.g., license plate, model)
  • User credentials (for login)
  • Physical address (if user provides)

b) Device and App Usage Data

  • Device ID, operating system, and model
  • App usage statistics and crash logs
  • GPS location (when enabled by user)
  • IP Address and time zone

c) Location Data

If you use our GPS tracking services, we collect real-time and historical location data from your device and tracking unit. This data is only collected with your explicit consent and is used solely for fleet tracking and monitoring purposes.

2. How We Use Your Information

We use the data collected to:

  • Provide tracking and fleet management services
  • Enable app functionality and user login
  • Send alerts and notifications (e.g., speeding, movement, or battery removal)
  • Improve user experience and service delivery
  • Communicate with you about service updates, offers, or account-related issues
  • Comply with legal obligations and protect against fraud

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data in the following circumstances:

  • With your consent
  • With service providers who help us deliver the app and services (e.g., cloud storage, SMS delivery)
  • With law enforcement or legal authorities if required by law
  • With authorized fleet administrators (if you are part of a managed fleet)

4. User Control and Choices

You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for location tracking or notifications
  • Disable or uninstall the app at any time
  • Contact us regarding data portability or restriction of processing

5. Data Retention

We retain your information:

  • As long as your account is active
  • As necessary to fulfill our services
  • In accordance with legal and regulatory retention periods

Once no longer required, your data will be securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encrypted transmission (HTTPS)
  • Secure backend servers
  • Role-based access controls
  • Regular system updates and audits

However, no system is 100% secure. We encourage you to keep your password secure and log out after using shared devices.

7. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, we will take appropriate steps to delete the data.

8. International Data Transfers

If you access our services from outside Namibia, please note that your data may be transferred to and processed in Namibia. By using the app, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in-app and on our website. Your continued use of our services after any change constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:

Cellstop Namibia (Pty) Ltd
Email: support@cellstop.com.na
Phone: +264 (61) 309 828
Website: https://www.cellstop.com.na
Physical Address:
c/o Ellis Street &, Hosea Kutako Dr
Windhoek
Namibia